If you are not satisfied with the product purchased from our online store for any reason, you can return it for free within 14 days of delivery or receipt.

Before submitting a return request, check if the item is from Prada.Purchase TermsPlease ensure that the requirements are met.

Please return the product in the same condition as when it was delivered.

Please ensure that the product is in pristine and complete condition, unused or undamaged, and that it is in its original packaging with all tags attached.

If the product comes with a security tag and that security tag is detached, damaged, or broken, we cannot accept returns.

We do not accept returns at our physical stores for items purchased through our online store.

If you wish to return an item, please contact the Prada online store and send it to the specified return address.

If you would like an exchange, refund, or any other assistance, please contact Client Services.

Items purchased through our online store can also be returned at select Prada stores.

In that case, we will offer you one of the following: an exchange, store credit, or a refund.

If you wish to return or exchange an item purchased online,Client ServicesPlease contact us.

If you wish to return an item, please request it from the "Returns" section on the website, or from "My Account" if you are already registered online. If you access it from "Returns," you will be asked to enter your order number and the email address used at the time of ordering.

Please enter the requested information, such as the returned item, the quantity of items you wish to return, and the reason for the return, in the online form.

Please return the items in their original box.

Each product must be returned in the same condition as when received. (Please ensure that labels and tags are attached and that all accessories are included.)

After submitting a return request from My Account, you will receive a confirmation from customer service.

Of course, it's possible. Please create a return request through the Prada online store.

Please return the item in its original box. The product must be returned in the same condition as when received, with labels and tags attached, and all accessories included.

Once the returned item arrives, we will check the condition of the product before processing the refund. This inspection usually takes about 14 days.

The refund will be made directly in the same currency as the credit card or other payment method used at the time of purchase.

A confirmation email will be sent as soon as the refund is approved.

The refund to your account will be processed within a maximum of 30 days from the date of the refund.