When you add items to the shopping bag, you can review, modify, or proceed to checkout with the selected items.
If you order multiple items, they may be shipped separately.
If you have any questions, please feel free to contact our client services.Please contact us.We provide thorough support for your online purchase.
In accordance with our purchase terms and conditions, orders cannot be changed or canceled once they have been accepted.
If you wish to cancel your order, please do so as soon as possible.Client ServicesPlease contact us.
You can request a return by following the procedures outlined on the "Returns" page, even if the ordered item has already been shipped.
Orders that include personalized products cannot be canceled as they are made to suit your preferences.
For security reasons, changes to your ordered products, shipping address, or billing address cannot be made. If there is an error in the information you entered,Client ServicesPlease contact us.
You can pre-order products before they are released to the public.
Pre-ordered items can be received by the expected delivery date stated in the product details on the purchase product page (within 8 weeks from the sending of the confirmation email).
If the pre-order includes items other than the reserved order, they will be shipped in multiple batches as soon as they are ready for dispatch.
Payment for pre-ordered items will be charged when the order confirmation email is sent, before the items are ready for shipment.
For items other than pre-orders, the charge will be applied when the order confirmation email is sent.
We will send you an email with the tracking number each time your order is ready for shipment, so you can track it on the delivery company's website.
In the online store, you can use various payment methods, including major credit cards. The available payment methods can be confirmed at checkout.
In the case of payment by credit card, except for reserved products and personalized products, after confirming the card information, we will send you an order confirmation email, and the payment will be processed at the time of product shipment.
For pre-order items and personalized products, payment will be processed once the verification of card information is completed before the item is shipped.
If you choose cash on delivery, you can use this service for orders up to 300,000 yen (including tax) per order.
Additionally, our online store has implemented the latest security systems to protect your payment information. All transactions are conducted in a secure environment.
Payment will be charged in the currency and amount displayed at checkout. The order amount includes shipping and taxes.
Please note that orders placed through this website will be sent with an invoice that complies with the Japanese invoice system.
In the online store, we do not accept in-store pickups. Orders are accepted through the online store, and products will be delivered to the specified shipping address.
After your order is completed, we will send an order confirmation notification to your registered email address. Once the shipping preparations are ready, we will send you a confirmation email for your order.
If you have any questions regarding the delivery address or your order details, please contact client services.
By registering for My Account, you can enjoy services that make your shopping experience more comfortable and fulfilling.
If you are not satisfied with the product purchased from our online store for any reason, you can return it for free within 14 days of delivery or receipt.
Before submitting a return request, check if the item is from Prada.Purchase TermsPlease ensure that the requirements are met.
Please return the product in the same condition as when it was delivered.
Please ensure that the product is in pristine and complete condition, unused or undamaged, and that it is in its original packaging with all tags attached.
If the product comes with a security tag and that security tag is detached, damaged, or broken, we cannot accept returns.
We do not accept returns at our physical stores for items purchased through our online store.
If you wish to return an item, please contact the Prada online store and send it to the specified return address.
If you would like an exchange, refund, or any other assistance, please contact Client Services.
Items purchased through our online store can also be returned at select Prada stores.
In that case, we will offer you one of the following: an exchange, store credit, or a refund.
If you wish to return or exchange an item purchased online,Client ServicesPlease contact us.
If you wish to return an item, please request it from the "Returns" section on the website, or from "My Account" if you are already registered online. If you access it from "Returns," you will be asked to enter your order number and the email address used at the time of ordering.
Please enter the requested information, such as the returned item, the quantity of items you wish to return, and the reason for the return, in the online form.
Please return the items in their original box.
Each product should be returned in the same condition as when received. (Please ensure that labels and tags are attached and that all accessories are included.)
After submitting a return request from My Account, you will receive a confirmation from customer service.
Of course, it's possible. Please create a return request through the Prada online store.
Please return the item in its original box. The product must be returned in the same condition as when received, with labels and tags attached, and all accessories included.
Once the returned item arrives, we will check the condition of the product before processing the refund. This inspection usually takes about 14 days.
The refund will be made directly in the same currency as the credit card or other payment method used at the time of purchase.
A confirmation email will be sent as soon as the refund is approved.
The refund to your account will be processed within a maximum of 30 days from the date of the refund.
Your order will usually be shipped within 5 business days from the day after your order is placed.
For pre-order items and/or personalized items that are not ready for shipment at the time of your order, the expected shipping date for those items will be within 3 weeks from the sending of the confirmation email for personalized items, and within 8 weeks from the sending of the confirmation email for pre-order items.
Once your order is ready for shipment, you will receive a confirmation email containing the shipping company's tracking number.
Deliveries are made daily from 8:00 AM to 9:00 PM, including weekends and public holidays, and a signature is required upon delivery.
Prada's delivery service is available in the countries displayed on the online store worldwide. If you wish to have your order delivered to a country different from your current location, please change the delivery destination from the website menu before placing your order.
When you select a shipping method from the dropdown menu, the corresponding amount will be displayed in the shopping bag. (Not available for selection in Japan)
Please note that delivery cannot be made to P.O. boxes or general delivery addresses.
Deliveries are made daily from 8:00 AM to 9:00 PM, including weekends and public holidays, and a signature is required upon receipt.
If you are not home, the delivery person will leave a delivery notice and contact information. To discuss changing the delivery date and time, please contact Prada.Client ServicesPlease contact us.
A tracking number from the shipping company will be assigned to each of your packages.
Customers will receive a notification email containing a tracking number and a link to track their package.
Also,My AccountYou can also access this information from here.
Care and cleaning of leather bags
Prada's leather is crafted using traditional methods and skilled artisanal techniques to achieve the highest quality finish.
Please use the bag regularly, and after caring for it with a dry, soft cloth, store it in its original dust bag in a cool, dry, and well-ventilated place.
We do not recommend the use or management of our products by unofficial third parties. If you have any questions,Client ServicesPlease contact us.
How can I clean the lining of a bag?
The fabric or leather lining is an essential part of the bag, so it cannot be maintained with limited care. When using the bag, it is recommended to exercise utmost caution, such as securely closing containers (like nail polish, cream, lipstick, pet bottles, etc.) and avoiding placing items that may damage or stain the lining.
We do not recommend the use or management of our products by unofficial third parties. If you have any questions,Client ServicesPlease contact us.
The products available in the Prada online store are all offered at special prices, so we do not provide repair services. Thank you for your understanding.
To ensure that you can use the products in the best possible condition, we kindly ask that you take care of their storage and maintenance yourself.
Additionally, please refrain from using methods of care that are unsuitable for the materials or from using chemical products, as they may affect the condition of the products.
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